General Policy and Information 2018

If you plan a trip to Maui to see our beautiful sites, please call or email us prior to your arrival to set up an appointment to meet with us. Call 808-572-4945 or email us. susan@bevgannonrestaurants.com to set up your site visit. If you wish to walk in and view the restaurant and sites on your own, you are welcome to do so. Molokini site visits must have prior appointment scheduled. Susan works off site.

By reading thru our information carefully it really helps us to help you. If you have any questions re our services please review the below and ask prior to booking or paying your deposit to confirm your event with us. Please share this information with your parents or anyone that will be working with you so they are aware as well.

THIS IS REQUIRED READING AND YOU ARE REQUIRED TO SHARE THIS INFORMATION WITH YOUR PARTNER AND ALL CLOSE FAMILY INVOLVED WITH YOUR WEDDING PLANNING

Please read through all policies and refer back to them often throughout the planning of your event. Most of your general questions about Gannon’s wedding and reception planning will be answered in this section.

Restaurant Services

We are available to assist you with your wedding site location and restaurant needs. Our Director of Sales will work with you or your wedding planner to assist you with site booking all your food and beverage needs. Maui has several wonderful wedding planners that work with us often. You will need to hire a wedding planner to assist you with your ceremony needs prior to your wedding date and  to be on site on your wedding day to be sure your vendors and all your guests are in place. Also to assist you for any reception set up/décor needs as well. We are happy to make referrals to you for wedding planners that work with us often. Please see the amenities page for simple add on’s if you order direct with Gannon’s, all fees are based on needs. Our hours of operation are 9 am to 10:00 pm. Day time ceremonies should be no later than 11 am due to the strong sun.
Afternoon Ceremonies may begin no earlier than 4:30 pm March to October and no earlier than 4pm April to September. Day time events may begin at 9 am and end at 3:30pm.  For dinner events your site will open for service April to August at 5:30pm and September to March at 5pm.

Food and Beverage Rights

Gannon’s has exclusive food and beverage rights on the Wailea Gold and Emerald courses, Molokini Lookout, and all related restaurant sites. No outside food or beverage is permitted. This includes wedding cakes from your wedding planner or another cake baker. All cake orders must go through Gannon’s direct. We are not able to permit any outside food or beverage into Gannon’s or bottles of water at ceremony sites. A ceremony water station is available upon request for an added cost, see function fee page for costs.

Restaurant Location

Gannon’s, a Pacific View Restaurant is located on a hill above the Pacific Ocean. If you wish to take beach photos, the beach is a short 5-10 minute drive from the restaurant. Your photographer should be able to assist you with your beach photographs. You will need to drive for beach photos, as the beach is not walking distance. Our location takes place alongside 2 open golf courses and associated facilities.  While measures have been taken to ensure no disruption to this event, you should be aware that there are circumstances inherent to having an event on a golf course property that our out of our control. Regular golf course maintenance, both of which may produce sounds that carry beyond the golf course. We do our best to monitor this during AM day time frame ceremonies. PM time frames normally do not have any maintenance noise at this time of day. Be sure to book your stay on the south side of Maui. Due to 2 lane roads to and from the west side of Maui road closures happen often due to fires and accidents and there is not another easy way around to get to the south side from the west side. Advise all your family and friends to stay on the south side of the island as to be sure not to miss your wedding day.

Wedding Planners

A this time, Gannon’s Restaurant is not able to offer wedding planning services. You are permitted to hire your own wedding planner to be on site for your ceremony and or your reception. You well need to have someone on site with you to manage your guests and vendors. Gannon’s staff is not able to direct or seat your guests for your ceremony, or manager your vendors. All wedding planners must be approved by Gannon’s Director of Sales and we are happy to send you a list of wedding planners that work with us often upon your email request.

Wedding Vendors NOT hired by Gannon's

All outside vendors (florists, wedding planners, equipment/décor rental companies, etc) must be approved by Gannon’s a minimum of 30 days prior to your event. All vendors must have a min of $1 million in liability insurance on file at Gannon’s to come on property. (This does note include your officiant or florist). All vendors you book directly are responsible for 100% of the set-up, storage, service, breakdown and removal of their products or equipment. We are not responsible for setting up any rentals or décor that is dropped off by your vendors unless prior arrangements have been made. You will be charged a set up fee should this become necessary for us to set up your décor. Gannon’s Restaurant is not responsible for any décor or personal items left behind once you leave your event. Be sure to take all your items with you at the end of your event. ALL décor and any items you leave beyond 12 noon on the day after your event will be disposed of.

Wedding Site Inspection Appointments

Wedding site inspections are available by appointment ONLY Monday – Friday. Please email susan@bevgannonrestaurants.com to schedule an appointment. We may not be able to assist you without an appointment as our director of sales office is located off site.

Changing Rooms

The Wailea Gold and Emerald Golf Courses next door to Gannon’s offer use of their locker rooms for brides and grooms to slip into their wedding attire and use as a pre-ceremony meeting area with your wedding planner. Please come with hair and make up completed, and only touch ups needed. The doors lock at 6:00 pm. All of your belongings MUST be removed prior to lockup, as Gannon’s does not have the keys. The doors will reopen at 6:30 am. Please keep guests to a minimum. NO alcoholic beverages are allowed in the locker rooms. Male photographers are NOT permitted in the ladie’s locker room, and female photographers are NOT permitted in the men’s locker room.

Menu Changes

We reserve the right to change menus as needed due to availability of products; we will try to simulate any changes necessary. All menus are subject to seasonal changes. If you plan on printing your own menus for your party please send to us first to proof the menu for you.

Menu/Cake Tastings

We regret to say that due to the very large volume of requests we have for weddings and events, Gannon’s is not able to offer menu or cake tastings. However, you are welcome to make a reservation with us for a meal on your own and enjoy our chefs flavors.  Be sure you review our large party menu on this site as our ala carte dinner menu has similar flavor offerings for you to select from.

Menus

Set menus are required for all parties of 15 or more. For parties fewer than 15, guests may select a la carte menus or set menus. Vegetarian, Gluten Free and children’s selections are available. You are not required to pre-select vegetarian or children’s meals prior to your event. All we need to know how many guests require special meals and how many children for the child menu ages 12 and under. The children’s menu is viewable on our web site. The menu you select will be adjusted by the chef for any gluten free guests as well as vegetarian, vegan, etc. Menus must be set and wedding cake ordered no later than the 10th of the month prior to your event date. The only changes after this date can be to your final guest count, which is due 7 days prior to your event date.

Wedding Cakes

All wedding cakes must be ordered through our cake order form. You or your wedding planner will pay Gannon’s directly for your cake, including 4.166% tax & 20% coordination fee. Cake orders and menus must be finalized by the 10th of the month prior to the event. No changes 14 days prior to the event. No outside food or beverage will be allowed in the restaurant. There is no cake serving fee (for cutting, serving, plating of wedding cake, cupcakes, etc.) when your cake is ordered directly with us and payment goes directly to Gannon’s. We regret to say that due to the very large volume of requests we have for weddings and events, Gannon’s is not able to offer menu or cake tastings.  A cake table and cake servers will be provided to you at no charge.

Due to the tropical environment/temperature we have on Maui, we recommend not to use any color in your frosting that would bleed out. Your cake will be brought out early for photos upon your request. It can than be returned to the chill until just prior to service. If you wish to have fresh flowers on your cake or décor ribbon,  please provided your own or order with your wedding planner or florist and we will place them on your cake for you. We are not able to save leftover cake over night. Any cake left after you leave your event will be disposed of. Please take any left over cake with you at the end of your event.

Wines

We offer an extensive wine list. We normally review and make changes on a monthly basis. Pre-selection of wines must be placed two weeks in advance to ensure availability. Gannon’s is not able to permit guests to bring in their own wines or spirits, all liquor must be purchased from the restaurant. Corkage fees are not permitted by Gannon’s. Please email us for current wine lists approximately 2-3 months prior to your event to make your selections. All wine selections are subject to availability.

Liquor

We will present one beverage check per group. Cash bar/no host services may be available on special request and a fee will apply as follows: Cash bar staffing fee for up to 50 guests – $100 plus tax and coordination fee. Cash bar staffing fee for over 50 guests – $200 plus tax and coordination fee. Hourly bar rates are NOT available. All bar and liquor costs are based on consumption. See bar under menu section for costs. There are no added fees if you pay for all of your guests beverages. There are 2 options for your bar, hosted or no host, no exceptions. The use of the main bar for your guests is strictly prohibited, the service staff for your location will service your guests. ID is required, we will ask all guests for ID if they look under the age of 30. Legal drinking age in the state of Hawaii is 21. Brides and grooms are to bring ID with you to your wedding. Guests will be asked for ID if they look under 30. Due to Maui County law, all guests under the age of 22 MUST leave by 10 pm if there is any dancing.

Coordination Fee/Service and Tax

All food, beverage, set-up fees and incidentals that are ordered directly through Gannon’s are subject to our 20% coordination fee. This includes decor, entertainment, incidentals, dance floors, wedding cakes, music, etc. Tax and coordination fees are not included in set menu prices unless specified, but will be added to your final food and beverage bill. Hawaii state tax rate is 4.166%. Coordination fee is 20%. 2% to the sales staff/Susan and 2% to the restaurant. The staff gratuity is paid 16%, for the total of 20% fee. This coordination fee is for the phone calls, emails, all the time booking your event with us, as well as the food and beverage staff service/gratuity. This is NOT a fee for “a person” that is on site at the time of your event. This fee is not for a “wedding coordinator/planner”. You will hire your own wedding planner to assist you with your ceremony and any other needs you wish to hire them for. Gannon’s works with all planners. If you wish to have a list of wedding planners that work with us often, we are happy to send to you upon your email request. An add gratuity, is not required, however, it is a customary way to say “Thank you”, for excellent service.
If you need assistance with determining appropriate gratuities,
to all that had a part of your special day, let us know. We are happy to help.

 

Per accounting laws we are required to tax our coordination fee, as this is considered income for the restaurant as the staff gratuity is paid from the coordination fee.

Molokini Lookout Parking & Transportation

FOR WEDDING CEREMONIES ON MOLOKINI LOOKOUT ONLY
Due to limited vehicle space on Molokini Lookout, parking is limited to only vendors and members of the immediate wedding party. All guests are required to be transported via shuttle service. Gannon’s or your wedding planner may assist you with the rental of a shuttle service. Costs range based on your party size $300-$800 and up. Parking is available in our main parking lot, and your guests will be shuttled from the main entrance of the restaurant up to Molokini Lookout for the ceremony. Wailea security and Gannon’s staff will do spot checks for vehicle parking and the use of shuttles. Fines up to $300 will be imposed on the client or wedding planner that booked the event if above guidelines are not met. All food and beverage needs, including a water station MUST be ordered with us, we are not able to permit any outside food or beverage on Molokini. In case of rain, your ceremony will be moved to the atrium (lobby). Site fees will still apply.

Table Set-Up, Seating Arrangement and Decor

Place cards and table favors may be provided to us for placement on the tables if you do not have a wedding planner or member of your family handling this. All items MUST be unwrapped, assembled and ready to place on tables. Fees starting at $25 and up WILL apply for any decorations requested to be set up by us. The fee will depend on your items and the time it takes to set up. If you plan on setting your own decor, the staff will have the tables ready for decor approximately 3:45 pm for evening parties and approximately 45 min prior for morning/lunch parties. All items delivered must be clearly marked with the name, date and set-up instructions, and given to the manager on duty. Standard table set-up consists of white linen, plates, glassware and silverware. If you bring in your own decorative votives, candle flame must be below the glass level. Hurricane-style candle holders work best for us with local Hawaiian trade winds. Battery candles are best. Confetti is NOT allowed. A guest book table is available upon request for no additional fee. Gannon’s is not responsible for any decor items left behind at the end of your event. You will be required to remove all decor at the end of your event. Any items left after 12 noon the day after your event will be disposed of.  Sparklers/Fire dancers are not permitted in any of Gannon’s locations. The use of microphones are not permitted in any of our reception function locations. Table configurations will be arranged according to the location, unless otherwise specified, with final approval coordinated by the client, wedding planner and the restaurant. Standard table availability is as follows, and is based on your final guest count and your requested table set-up: Lower Lawn – 72″ round tables seating 8-10 guests will be used for parties with a large number of guests. One table may be used for parties of 28 or less ONLY. These are available upon request, and may require a rental fee if we do not have the tables in our inventory. Upper Pond – 60″ round tables seating 6-8 guests will be used for parties with a guest count over 20. One table is available for 20 or fewer guests on the Upper Pond. Lower Pond – appropriate-sized round and/or rectangular tables, depending on the final number in your party. One table can be used for up to 22 guests. Round tables will be use for more than 22 guests. Table set-up in all areas depends upon the final size of your party and your specific requests. Due to space constraints and availability of table shapes and sizes, if you have specific requests that you want guaranteed, additional table rental fees may be incurred.

Rain Call

In case of rain, your event will be moved indoors. Your rain back up location will vary based on aspects of your event, music, dancing, other events booked and overall regular restaurant business. There are no refunds due to rain. All ceremony site fees and reception set-up fees will still apply. Your indoor location will be determined by the manager on duty. Be sure to share this information with your family or other members in your party that may be arriving prior to the bride and groom. Rain call must be made 3-4 hours prior to your event. If you see that it is raining or that there is a threat of rain, please call us and we will let you know how and when your rain call will be made. If we do not hear from you, we understand that you (the client – not another member in your party) are aware of the weather and are aware that we are making every effort to set your event as planned. Once the call is made and your event area is set up indoors, the rain set-up is final. We are not able to move you back outdoors. A FEE OF $400++WILL BE ADDED TO YOUR FINAL BILLING IF YOU INSIST  ON MAKING
US SET UP FOR YOU OUTSIDE AND WE HAVE TO DOUBLE SET AND MOVE YOU INSIDE DUE TO THE RAIN.
State or county issue weather warnings will be adhered to and Gannon’s WILL have the final say on set up location.
Gannon’s retains the right to do whatever it takes to accommodate all of our guests in the event of rain. Gannon’s also retains all rights to alter guidelines pertaining to entertainment in order to accommodate all guests during a rain call. We will enforce the DJ/ music level and tempo prior to 9:00 pm, and will work as best we can to have your event continue as planned. We ask for your understanding and cooperation with all rain calls.

Entertainment - General Policies

Any exceptions to or extensions of music/entertainment policies described below must have prior approval from Gannon’s management. Hip hop, heavy  bass type music and rap music are not permitted, except during a complete buy-out of the entire restaurant. Gannon’s does not permit your own speaker system or other type of players. For own iPods/iPads, etc, a “Bose” state of the art speaker system is available to rent for background cocktail and dinner music ONLY, Bose is not for dance music, rentat is $300.00 plus tax and service. If you wish to have a “sound tech” to assist you with your iPod, iPad sound during your ceremony and or the reception, one may be hired for you. Tech must supply all cocktail and dinner music per Gannon’s policy. You may make your own dance play list on your iPod, iPad or the tech can handle all your dance music for you. Your cell phone downloaded music is not appropriate for use at your wedding. New iPhones do not have the proper auxiliary input. We may also hire a DJ for you.

All musical needs are required to by hire by us for you or by your wedding planner. You are not permitted to hire your own DJ or musicians.  There is no internet, Pandora, Spotify service at Gannon’s unless you use your own date plan. The use of microphones are not permitted in any of our reception function locations.

Entertainment for Non-Exclusive Events

MUSIC FOR NON-EXCLUSIVE EVENTS ON THE LOWER LAWN, UPPER POND & LOWER POND
For “non-exclusive” events, we allow live entertainment, provided it blends into the restaurant atmosphere (Hawaiian, jazz or light background music). Hip hop, heavy bass type music and rap music are NOT permitted during non-exclusive events. If this type of music is being played, you will be asked to change your selections or the music will be turned off. All entertainment must be booked by Gannon’s or your wedding planner. Please inquire for pricing as it varies based on needs. Your own speaker system of any type are not permitted. “Bose” state of the art speaker system is avail for $300 rental for use with your own iPod, iPad, etc., for your background music if you are not having any dancing. Same musical restrictions will apply. There is no internet, Pandora, Spotify service at Gannon’s unless you use your own data plan. A DJ or a sound tech may be hired for you if you wish to have dancing for the lower lawn location only. The use of microphones are not permitted in any of our reception function locations. The following guidelines apply to live entertainment for “non-exclusive” parties from 5:30 pm to 10:00 pm: All guests under the age of 22 MUST leave by 10pm if there is any dancing with the overtime requested. The Upper Pond – up to a two-piece acoustic duo playing Hawaiian or light background music The Lower Pond – one-piece acoustic playing Hawaiian, jazz or light background The Lower Lawn – up to three-piece acoustic playing Hawaiian, or light background music only (See DJ section for all DJ information.) Drums are not permitted in any restaurant areas for “non-exclusive” parties. Live,”high-energy” music (i.e., fast dance music) on the Lower Lawn is only permitted from 8:30 pm to 10:00 pm. Light cocktail hour and dinner music permitted 5:30pm to 10pm. This restriction is imposed as a courtesy to our restaurant patrons who can hear the music in the dining room. See the DJ section below for similar restrictions on high energy music. The use of microphones are not permitted in any of our reception function locations. The use of drones are strictly prohibited in any location.

Entertainment - Restaurant Buy-Out

There are no restrictions for the type of music that is played between 5:30 pm and 10:00 pm if you are buying out the entire restaurant for a private event. Microphones are permitted with a buyout of the entire restaurant.

Entertainment

All music must be booked by Gannon’s or your wedding planner. Pricing is available upon request. We do not allow DJs unless your function is on the Lower Lawn, or you are buying out the entire restaurant. Hip hop, heavy bass type music and rap music are not permitted as part of DJ music, except during a complete buy-out of the entire restaurant. “High-energy” music (i.e., fast dance music) on the Lower Lawn is only permitted from 8:30 pm to 10:00 pm. This restriction (also for live music, as above) is imposed as a courtesy to our restaurant patrons who can hear the music in the dining room. Decibel level of 60-70 prior to 9pm and up to 80 after 9pm. There are no restrictions on types of DJ music played between 5:30 pm and 10:00 pm if you are buying out the entire restaurant for a private event. All guests under the age of 22 MUST leave by 10pm, if you go overtime with dancing per the Maui County liquor laws. As stated above in the “Rain Call” section, Gannon’s retains all rights to alter guidelines pertaining to entertainment in order to accommodate all guests during a rain call. We will enforce the DJ music level and tempo and will work as best we can to have your event continue as planned. The use of microphones are not permitted in any of our reception function locations. Buy outs may use microphones.

Entertainment - Electrical Power

Electrical power is available on the wedding knoll as well as other function areas, including Molokini Lookout. Specialty AV equipment is available for additional fees. Please inquire with your needs. Gannon’s does not have any extension cords.

Entertainment - Dancing and Dance Floors

Dancing is only permitted in the main dining room during a “buy-out” of the entire restaurant, and on the Lower Lawn for up to 60 guests. A dance floor is mandatory for all dancing on the Lower Lawn, and involves a $150.00 rental fee, plus tax and coordination. A dance floor is also mandatory for all dancing in the main dining room during a “buy-out” and involves a $600.00 rental fee for standard sixe 12×12, plus tax and service charges for the standard-sized floor. Fee will go up based on your party size. If there is a dance floor, dancing, and music, minors must leave by 10:00 pm. If you extend to overtime past 10pm, all minors must leave if there is any dancing per Maui County law. Please let us know if you plan to have dancing at your event, so that rental of the dance floor can be addressed.

Curfews

Our hours of operation are 8:30 am to 10:00 pm. Gannon’s requires that all events must end by 10:00 pm. Early start time fee or late fees will apply for overtime at a rate of $500 per hour, plus tax and coordination. Requests for additional time must be made prior to your event. Maui County laws mandate that all outdoor entertainment must end by 10:00 pm. Early reception start time is available at a rate of $500 per hour, plus tax and coordination. Maui County law requires all guests under the age of 22 MUST leave by 10:00 pm if there is any dancing. Request for overtime with a buy out of Gannon’s only may go until 12 midnight. Day time events may begin at 9am and end at 3:30pm.

Guarantee

A guarantee of attendance is due 7 days in advance of the scheduled group dinner. If we are not advised of a guaranteed count, the tentative number of guests will become the guaranteed count. No-shows on a guaranteed count are charged full price of the set menu. If guest count changes within 7 days prior to the event, we reserve the right to make ANY necessary menu changes to accommodate the new higher guest count.

Advance Deposit and Payment

Booking and payment of your event confirms that you are fully aware and agree to all of Gannon’s policies. An advance deposit is required to confirm reservations for any of our sites. The deposit amount is equal to the site/set-up fees for the areas you wish to book. Only receipt of the deposit will confirm definite space and date for your event. If a deposit is not received within 60 days of your booking, your date and space will be automatically released. Refer to the Event Prices page for deposit amounts for each location. A payment equal to 50% of the expected event total cost is required and must be received no less than 30 days prior to the event (i.e., food, rentals, etc.). We are happy to hold your date and site/s for up to 60 days with no payments. At that time you will be released if payment has not been received.

Billing

Final Billing for each function/special event will be arranged and approved by the management at least 30 days prior to the event. Final payment is due at the end of your function, and is payable by credit card, cash or traveler’s checks only. If no payment has been received the cc on file will be used for your final billing payment without notice. Final payment is due at the end of your event. The bill will look just like a regular dinner bill when you go out to eat. All items you have ordered on your service order will be on your final bill with beverages noted if you are hosting your guests bar. Then, at the BOTTOM, all deposits you have made will be noted, per the amount of each of your deposits. Then, your final total due is noted for your.  This amount is required to be paid per our policy prior to you leaving the restaurant. IF for ANY reason…something does not look right, you missed something, we miss something, we ask you pay the bill. Look it over in a day or two, and call our Director of Sales at 808-572-4945.  We can together, review your final billing and can answer all your questions for you. If there are any mistakes found and credit is due you, that can be easily fixed. Again, all final billing is due at the end fo for you event before you leave the restaurant. Gannon’s reserves the right to use the cc on file for your final billing should you leave with an unpaid bill. Please note and share this billing information with your mate or person/s that will be paying the final bill.

Cancellation Policy on Non-Exclusive Events

A minimum of forty-five days’ advance notice will be required in order to receive a deposit refund, less 10% service fee. Cancellations within 15 to 44 days will receive a 50% refund. If cancellation of the event is within 14 days prior to the event, the full deposit will be deemed “non-refundable.” No-shows will be deemed “non-refundable.”

Exclusive Private Parties (Buy-out of the Entire Restaurant)

Gannon’s is available for completely private events. Closing the restaurant and bar to the public in the evening does involve a minimum surcharge and set-up fees. Please contact us directly if you wish to explore this avenue. Costs are noted on our general location fee page.  (Due to golf course restrictions, no exclusives are available during the day.) Buy-outs may start at 5:30 pm and must end at 10:00 pm. Overtime is available at a rate of $500 per hour plus tax and coordination. Overtime may go until midnight only. Lower lawn site comes with your buyout and may open at 5pm for your cocktail hour for no added cost only for events booked September to March.

Exclusive Event Deposits (Buy-out of the Entire Restaurant)

An advance deposit of $500 will be required to confirm the space. 10% of this deposit in deemed “non-refundable” upon cancellation for any reason. Cancellation policy on exclusive events (buy-out of the entire restaurant). A minimum of 60 days’ advance notice will be required to receive a refund, less 10%. Cancellations within the 60 days prior to the event will be deemed “non-refundable.”

Designated Host/Hostess

We request that there be one designated host/hostess whom management can approach with concerns and questions. We reserve the right to refuse service to anyone. Please direct any questions or concerns to the manager on duty during the time period of your event. The floor manager will be your contact and oversee your function, along with your banquet captain. Wedding planners and DJs are to follow the time lines designated by the wait staff and kitchen for food service. All menus and prices are subject to change and are based upon availability. To book your reservation, please use the party booking form to provide: full name, phone number, number in party, arrival time, meal time, and the area you wish to reserve. The credit card authorization form is needed to confirm the space for you. The payment of the site fee/s will confirm your booking. Booking and payment of your event confirms that you are fully aware and agree to all of Gannon’s policies. Final details and menu selections are due no later than the 10th of the month prior to your function. If you wish to finalize your event prior to 60 days, we can do that for you as well. We are happy to hold for you for 60 days from the date you book with no payments. Once you pay your fee you are confirmed and agree to all of the above policies and guidelines. Please share all our information with your partner and parents or people helping you so they are all aware of our policies prior to your wedding day. The use of Drones is not permitted anywhere on site.  

All guidelines are subject to change. Revised 11-8-17